Support Services
Enabling you to make your core business the top priority.
What are Support Services?
Support services involve outsourcing certain aspects of your business's operations to a third-party service provider. These services are typically delivered remotely and are designed to proactively monitor, manage, and optimize specific functions, allowing businesses to focus on their core objectives without the burden of managing day-to-day operations.
BPO's vs Support Services
The primary objective of Support Services is to improve the reliability, performance and security of systems whereas the primary objective of a BPO is cost reduction and efficiency improvement.
A BPO involves outsourcing an entire process, end to end, whereas Support Services are more focused on the management and support of a particular process.
WHY SUPPORT SERVICES?
01
Cost-effective Solutions
Managed services offer a cost-effective alternative to traditional in-house management of IT infrastructure, software applications, and other business functions. By outsourcing these tasks, businesses can reduce overhead costs associated with hiring and training specialized personnel.
02
Enhanced Efficiency
With managed services, businesses can leverage the expertise of experienced professionals who specialize in specific areas such as network management, data backup, and cybersecurity. This allows organizations to optimize their operations & improve system performance.
03
Proactive Monitoring & Maintainence
At GiSax Technology, we understand the importance of proactive support in maintaining the stability and security of your IT systems. Our team of experts is available round-the-clock to monitor, manage, and optimize your IT infrastructure. With our proactive support services, you can minimize downtime, enhance productivity, and ensure the smooth operation of your business.
04
Scalability & Flexibility
Managed services are highly scalable, allowing businesses to easily adapt to changing needs and demands. Whether it's scaling up to accommodate growth or scaling down during periods of low activity, managed service providers offer flexible solutions that can be customized to meet the unique requirements of each business.
05
Access to Latest Technologies
Keeping up with the latest technologies and trends can be challenging for businesses, especially small and medium-sized enterprises (SMEs) with limited resources. Managed service providers invest in state-of-the-art technologies and tools, ensuring that their clients have access to the latest innovations without the need for significant upfront investment.
06
Robust Security & Compliance
Cybersecurity threats are a growing concern for businesses across all industries. Managed service providers offer robust security solutions that help safeguard sensitive data, protect against cyber threats, and ensure compliance with industry regulations and standards.
Our Support Services
Whether it's IT infrastructure management, cybersecurity, or other critical functions, support services provide a cost-effective and scalable solution that empowers businesses to focus on what they do best – driving innovation and delivering value to their customers.
We offer technical support to customers end-to-end, starting from providing end user support, managing the SLAs, raising the change requests and bugs to technology teams.
Our Managed Support process is flexible to accommodate customer’s tools, processes and people in some cases to ensure the “partnership” relationship is honored and value adds are delivered to customer.
